Delivery area and charges

The shop currently accepts delivery addresses in the United Kingdom. Available delivery or collection methods, their charges and any estimated delivery dates are shown at checkout before you place the order.

If your address is outside the available checkout area, email info@torq-racewear.com before ordering. Do not use an incorrect country or delivery address to bypass a checkout restriction.

Dispatch times

Stocked items are dispatched within 24 hours after purchase. Dispatch means the parcel has left Torq and is on its way to the delivery carrier; it is not the same as delivery. Carrier transit times are estimates unless Torq expressly confirms a guaranteed service.

Orders containing a customised, personalised, made-to-order or temporarily unavailable product may have a separate lead time. The applicable estimate will be shown on the product page, at checkout, or agreed with you before the order is accepted.

Unless another time has been agreed, consumer orders will be delivered without undue delay and no later than 30 days after the contract is formed.

Delivery problems

Check the delivery address carefully before ordering. If you notice an error, contact Torq immediately; an address cannot always be changed after dispatch.

If a parcel is late, appears lost, arrives damaged, or the contents are incomplete, email info@torq-racewear.com with your order number. Keep the product, packaging and delivery label while Torq or the carrier investigates, and include photographs where useful.

Risk in a consumer order passes when the goods are delivered to you or to a person you identified to receive them. Your statutory rights concerning late, missing or damaged goods remain unaffected.

Changing your mind

For most standard, non-personalised products bought online, a consumer may cancel without giving a reason from the time the order is placed until 14 days after receiving the goods.

1. Email info@torq-racewear.com within the cancellation period. Include your name, order number, the items being returned and a clear statement that you are cancelling.
2. Wait for Torq’s return instructions. Torq will arrange a prepaid return method or tell you how reasonable standard return-postage costs will be reimbursed.
3. Send the goods back within 14 days after notifying Torq. Keep proof that the parcel was handed to the agreed carrier.

Keep products safe and handle them only as you would in a shop to establish their nature, characteristics and function. A refund may be reduced for loss in value caused by unnecessary handling.

Return postage

Torq covers return postage. Contact Torq before posting any item. We will arrange a prepaid method or agree reimbursement of reasonable standard return-postage costs and confirm the correct return address.

Torq cannot guarantee reimbursement of an unapproved premium, expedited or specialist service. Keep the postage receipt and tracking information until the return and refund are complete.

Personalised products and other exceptions

The legal change-of-mind cancellation right does not normally apply to goods made to your specification or clearly personalised. This can include an item printed, embroidered, altered or otherwise made for you after ordering.

The right can also be lost for sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal is broken, where the law permits that exception.

These exceptions never remove your rights where a product is faulty, not as described, not fit for purpose or not made in accordance with the agreed specification.

Faulty, damaged or incorrect goods

Email info@torq-racewear.com promptly with your order number and a clear description of the problem. Photographs may help. Do not continue to use an item if doing so could worsen the issue or create a safety concern.

Torq will assess the issue and provide the remedy required by law. Depending on the circumstances, this may include repair, replacement, a price reduction or refund. Torq will also cover the return postage for the process agreed with you.

Refunds

Where a consumer validly cancels a standard online purchase, Torq will refund the product price and the cost of the least expensive standard outbound delivery offered. Any extra amount paid for premium delivery does not have to be refunded.

Torq will make the refund without undue delay and no later than 14 days after receiving the returned goods or, if earlier, receiving evidence that they were sent back. If the goods had not been dispatched, the refund will be made within 14 days after Torq is told of the cancellation.

Refunds are made to the original payment method unless you expressly agree otherwise. Bank and card-provider processing times are outside Torq’s control after the refund has been submitted.

Contact Torq

Email: info@torq-racewear.com

Torq Technical Clothing Ltd, trading as Torq Racewear. Company number 08897832. Registered office: 89 Pilkington Avenue, Sutton Coldfield, England, B72 1LG.

Please do not send a return to the registered office unless Torq has specifically confirmed that address for your parcel.